Dallas-Fort Worth 817.345.3637 | San Antonio 210.212.7589 | Toll Free 844-MOHR-LAW

Jasmine Capetillo

Jasmine Capetillo

I have an educational background in Criminal Justice and Administrative Management, I provide outstanding customer service with a positive attitude. I am a local San Antonio resident, bilingual in Spanish and English, with a passion for nonprofit work, especially with Animals and Catholic charities. I work to make sure each Client is satisfied and happy with his or her representation.

Experience:


Receptionist | 05/2017-Present
Justice League Property, LLC

Receptionist/Animal Assistant | 09/2014-Present
SNAP Spay-neuter wellness clinic

  • Greeted/welcomed customers directing them to sign in for surgery/ wellness clinic.
  • Looked up/entered patient and client information in the database, scheduled appointments for spay-neuter surgery.
  • Sold and dispensed medication for the patient according to file.
  • Assisted Surgeon in surgery, and assisted the veterinarian in wellness clinic with the animals.
  • Returned a high volume of calls daily as well as answered a high volume of emails.
  • Handled payments throughout the day/ closed out cash drawer at the end of the day.

Customer Service Representative | 05/2014-09/2014
A’GACI, LLC.

  • Answered a high volume of calls on a multi-line switchboard in a timely manner/ responded to a high volume of customer emails in a timely manner.
  • Assisted customers with concerns, complaints, and inquiries.
  • Reviewed orders and gathered credit card information to verify billing information on fraudulent activities with issuing banks and cardholders.
  • Contacted UPS and USPS on lost/stolen packages submitting lost package claims if need be.

Receptionist/Admin Clerk | 11/2012-05/2014
Catholic Cemeteries of San Antonio/Archdiocese of San Antonio

  • Welcomed and assisted families in need with setting appointments to make burial arrangements, keeping track of the scheduling system. Answered any question they had pertaining to the cemetery, answered phone calls and helped with their needs.
  • Took payments over the phone as well as processed payments received from the family counselors.
  • Had access to the register and safes to look up old records, ordered supplies for the office.
  • Placed work orders, generated, printed and closed out work orders completed by the ground personnel per the request of the family members daily.
  • Familiarized with H.M.I.S to look up grave locations, post payments, billing and receipts.
  • Helped Family Service Counselors process all paperwork for families making burial arrangements.
  • Put out internment orders and submitted insurance verifications for assignments.

PBX Operator | 8/2010-11/2012
Crowne Plaza Riverwalk Hotel / HEI Hotels and Resorts

  • With L.E.A.D. guidelines, always displaying a seamless flow of guest service skills, while executing a multi-tasked workstation in order at all times.
  • Keeping a thorough notation; assisted guest with any and all specific requests.Pushing an attitude of team management contacting and ensuring all guest wishes are completed in a timely manner.
  • Assisted the Front Desk Personnel by welcoming guest with a professional attitude and appearance.Assisting with guest check-in/out, reservations, and hotel inquiries.

Gift Shop Attendant | 10/2009-8/2010
Crowne Plaza Riverwalk Hotel / HEI Hotels and Resorts

  • Expressing great customer service skills; welcomed and assisted customers with item knowledge. Punctually attending all customers when requested.
  • A constant positivity shown while assisted customers with finalizing purchases and any other transactions needed.
  • Received, rotated, and stocked in regards to daily sales.Participated in the monthly inventory count. Structured and followed through with all inventory replenishment needs.

Skills:

Bilingual:

  • English / Spanish
  • Microsoft Office 07-13
  • Squirrel Operating System
  • 60 WPM
  • Multi-line Phone
  • Opera Reservations System
  • Internet
  • Fax
  • Windows 8
  • Notation
  • Copier
  • Two-Way Radio
  • Register
  • H.M.I.S
  • Appointment schedule

  • Education:

    Graduate, AP Honors | 2005-2009
    Thomas Edison High School | San Antonio, Texas

    Hospitality Management | 2009-2011
    San Antonio College | San Antonio, Texas

    Criminal Justice/ Administration Management | 2013-Present
    University of Phoenix | San Antonio, Texas


    Contact Mohr Law

    Office Locations


    South Texas Office
    Justice League Property
    3030 Nacogdoches Rd., Suite 222-H
    San Antonio, Texas 78217
    Office: (210) 212-7589

    North Texas Office
    Cedar Ridge Building
    950 East State Highway 114, Suite 160
    Southlake, Texas 76092
    Office: (817) 345-3637
    Meet the Team
    Click Picture for Bio

    BLAKELY I. MOHR

    Attorney & Partner

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    ROBERT STEVE WILSON

    Attorney & Partner

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    JAMES B. ANDERS, III

    Associate Attorney

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    TRINA CARLTON

    Paralegal

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    JASMINE CAPETILLO

    Legal Assistant with Legal Services by Jasmine Litigation Support

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    SEASON CHADWICK

    Paralegal with Chadwick Legal Services